Privacy policy
PRIVACY POLICY
Last updated: August 30, 2026
1. Who We Are
This Privacy Policy applies to EVERA, an online retail store operated from Brazil.
EVERA offers products to customers internationally, including products in categories such as fashion, home, electronics, fitness, lifestyle and other everyday goods.
Privacy and customer support contact:
Email: contact.evera@gmail.com
Country of operation: Brazil
For privacy-related questions or requests, customers may contact us at the email address above.
2. Information We Collect
We collect and process personal information that is necessary to operate our online store, process orders, provide customer support, fulfill purchases, prevent fraud, and improve the customer experience.
Depending on how you interact with our store, the information we may collect includes:
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number
- Order and transaction details
- Product and purchase information
- Payment status
- Customer service communications
- IP address
- Device and browser information
- Approximate location information
- Cookies and similar technologies
- Website activity and session information
We only request information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Payment Information
Payments may be processed through secure third-party payment providers.
EVERA does not intentionally store complete credit card numbers or full payment credentials on its own systems.
Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security practices.
4. How We Use Your Information
We may use personal information for the following purposes:
- Process and fulfill orders
- Process payments
- Send order confirmations
- Provide shipping and tracking information
- Respond to customer support requests
- Communicate with customers regarding their orders
- Process returns, refunds, and exchanges
- Prevent fraud and unauthorized transactions
- Maintain and improve website security
- Improve our products, services, and customer experience
- Analyze website traffic and store performance
- Measure advertising and marketing performance
- Send promotional communications where permitted and where applicable
- Comply with legal, regulatory, tax, accounting, and other applicable obligations
We do not use customer information for purposes that are incompatible with those described in this Privacy Policy.
5. Sharing of Information
We may share personal information with trusted third-party service providers when necessary to operate EVERA and provide our services.
These providers may include:
- Payment processors
- E-commerce and website service providers
- Shipping and logistics providers
- Fulfillment and dropshipping partners
- Customer support platforms
- Fraud prevention and security services
- Analytics providers
- Advertising and marketing platforms
- Information technology and hosting providers
- Professional advisers or authorities where required by law
When an order is fulfilled by a third-party supplier or fulfillment partner, information necessary to fulfill and deliver the order may be shared with that provider, such as the customer's name, shipping address, contact information, and order details.
We do not sell personal information to third parties.
6. International Data Transfers
Because EVERA serves customers internationally and may use service providers located in different countries, personal information may be transferred to, stored in, or processed outside the customer's country of residence.
For example, information may be processed by service providers located in Brazil, the United Kingdom, the United States, the European Economic Area, or other jurisdictions where our service providers operate.
Where required by applicable law, we take appropriate measures regarding international transfers of personal information.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- Keep the website functioning properly
- Remember preferences
- Understand how visitors use our website
- Measure website performance
- Improve our services
- Measure advertising campaigns
- Provide relevant marketing where permitted
You may be able to control or delete cookies through your browser settings. Depending on your location, additional cookie or consent controls may also be available.
8. Advertising and Analytics
We may use third-party analytics and advertising services to understand website activity and measure the effectiveness of our marketing campaigns.
These services may collect information such as device information, IP address, browsing activity, approximate location, and interactions with our website.
Where required by applicable law, we will request the appropriate consent before using certain cookies, pixels, or similar technologies.
9. Your Privacy Rights
Depending on your country or region and applicable privacy laws, you may have rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain types of processing
- Request portability of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Order fulfillment
- Customer support
- Returns and refunds
- Accounting and financial records
- Tax obligations
- Fraud prevention
- Dispute resolution
- Legal and regulatory compliance
When information is no longer required, it may be deleted, anonymized, or securely retained where required by applicable law.
11. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
12. Children's Privacy
EVERA does not knowingly seek to collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:
13. Third-Party Websites
Our website may contain links to third-party websites, services, marketplaces, payment providers, or other platforms.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any third-party service you use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised "Last updated" date.
15. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy request, please contact us:
EVERA
Email: contact.evera@gmail.com
Country: Brazil