Privacy policy
Privacy Policy
EVERA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). EVERA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, financial account information, transaction details, form of payment, and payment confirmation.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transactions.
- Communications with us including information you include when contacting our customer support.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information:
- Directly from you, including when you create an account, use the Services, or communicate with us;
- Automatically through the Services, including through cookies and similar technologies;
- From our service providers, including when they collect or process personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information to:
- Provide, tailor, and improve the Services, including processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns and exchanges, and personalising your shopping experience.
- Market and advertise to you, including sending promotional communications by email and showing you relevant advertisements, based on your activity on the Services.
- Ensure security and prevent fraud, including authenticating your account and detecting or investigating suspicious activity. You are responsible for keeping your account credentials safe and should not share them with anyone.
- Communicate with you, including providing customer support and responding to your enquiries.
- Comply with legal obligations, including responding to valid legal process and enforcing our terms and policies.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
- With Shopify and other service providers who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share your information for targeted advertising purposes.
- When you direct or consent to disclosure to third parties, such as to ship you products.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger, or to comply with legal obligations, enforce our policies, or protect the rights, property, or safety of EVERA, our users, or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or platforms operated by third parties. We do not control, and are not responsible for, the privacy or security practices or content of any third-party site. Reviewing the policies of any third-party site you visit is your responsibility.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you avoid using unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information, subject to certain exceptions and limitations permitted by law:
- Right to Access/Know — request access to personal information we hold about you.
- Right to Delete — request that we delete personal information we hold about you.
- Right to Correct — request that we correct inaccurate personal information.
- Right of Portability — request a copy of your personal information, or that we transfer it to a third party, in certain circumstances.
- Managing Communication Preferences — opt out of promotional emails at any time using the unsubscribe link. You may still receive non-promotional emails, such as those about your account or orders.
If you reside in the UK or European Economic Area, you may also have the right to:
- Object to or restrict our processing of your personal information for certain purposes.
- Withdraw consent where we rely on your consent to process your personal information, without affecting the lawfulness of processing carried out before your withdrawal.
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request, and you may designate an authorised agent to act on your behalf, subject to proof of authorisation.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available from the European Data Protection Board.
International Transfers
We may transfer, store, and process your personal information outside the country in which you live. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms, unless the transfer is to a country recognised as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. Any revised policy will be posted on this page.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us through the details provided on our Contact page, or write to us at: Rua das Íris, 07791-630, Cajamar, São Paulo, Brazil.
For the purpose of applicable data protection laws, EVERA is the data controller of your personal information.