Shipping policy
SHIPPING POLICY
Last updated: August 30, 2026
1. Overview
EVERA ships orders internationally to destinations where shipping services are available.
Shipping options, costs, processing times, carriers, and estimated delivery times may vary depending on the product, destination, supplier, fulfillment location, inventory availability, and shipping method selected at checkout.
Customer support:
Email: contact.evera@gmail.com
2. Order Processing
Orders are processed after payment has been successfully confirmed.
Orders may also be subject to routine payment or fraud-prevention checks before processing.
Processing times may vary depending on product availability, supplier processing times, holidays, promotional periods, high order volumes, or other operational circumstances.
If an order contains multiple products, items may occasionally be shipped separately depending on product availability and fulfillment location.
3. Shipping Methods
Available shipping methods and their applicable costs will be displayed during checkout.
Depending on the destination and product, EVERA may use different shipping and fulfillment providers, including:
- International postal services
- Regional delivery carriers
- Express carriers
- Fulfillment partners
- Third-party logistics providers
- Suppliers' shipping networks
The shipping method available for a particular order may depend on the product and delivery destination.
4. Delivery Estimates
Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise.
Delivery times may vary due to:
- Customs processing
- Carrier delays
- Supplier or fulfillment delays
- Weather conditions
- Public holidays
- High shipping volumes
- Incorrect or incomplete address information
- Local delivery restrictions
- Customs inspections
- Strikes or service disruptions
- Events outside our reasonable control
Once an order has been handed over to the applicable carrier or fulfillment partner, delivery is subject to the carrier's transportation and delivery processes.
5. Tracking
When tracking is available for an order, tracking information will be provided to the customer after the order has been processed and handed over to the applicable shipping carrier or fulfillment partner.
Tracking information may take some time to become active after the shipment has been registered.
Customers can use the tracking information provided to monitor the progress of their shipment.
6. Customs, Duties and Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other fees imposed by the destination country.
These charges are determined by the relevant local authorities and may vary depending on the destination, product, order value, and applicable regulations.
Unless expressly stated otherwise at checkout, any applicable customs duties, import taxes, or similar charges are the responsibility of the customer.
EVERA does not control the amount or timing of customs charges imposed by local authorities.
7. Address Accuracy
Customers are responsible for providing complete and accurate shipping information when placing an order.
This includes:
- Full name
- Street address
- Apartment or unit number, where applicable
- City
- Postal code
- Country
- Telephone number, where required
EVERA is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
8. Lost, Delayed or Returned Packages
If your order appears to be significantly delayed, lost, or returned to the sender, please contact us at:
Please include your order number and, where available, your tracking information.
We will review the situation with the applicable carrier, supplier, or fulfillment partner and determine the appropriate next step.
Where a package is returned because of an incorrect or incomplete address, failure to accept delivery, refusal of applicable customs charges, or other circumstances attributable to the customer, additional shipping or other costs may apply where permitted by applicable law.
Nothing in this section limits any mandatory consumer rights that may apply to your order.
9. Delivery Issues
If your order arrives damaged, incomplete, or with an incorrect product, please contact us as soon as reasonably possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Photographs or other evidence where appropriate
This information helps us investigate the issue with our fulfillment partner or shipping carrier and determine the appropriate resolution.
10. Shipping Restrictions
Certain products may not be available for delivery to certain countries or regions due to supplier restrictions, carrier limitations, customs regulations, or applicable laws.
If a shipping destination is unavailable for a particular product, the available shipping options will not be displayed at checkout.
11. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, please contact:
EVERA
Email: contact.evera@gmail.com
Country of operation: Brazil
We will do our best to assist with your request and provide the most up-to-date information available.