Terms of service
TERMS OF SERVICE
Last updated: August 30, 2026
Welcome to EVERA. These Terms of Service describe the terms and conditions that apply when you access our website, browse our store, place an order, or use our services.
EVERA is an online retail store operated from Brazil and offers products to customers internationally, including fashion, home, electronics, fitness, lifestyle, and other everyday products.
Customer support contact:
Email: contact.evera@gmail.com
Country of operation: Brazil
By using our website or placing an order, you agree to these Terms of Service and the policies referenced below.
1. Acceptance of Terms
By accessing or using the EVERA website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service.
These Terms should be read together with our:
- Privacy Policy
- Shipping Policy
- Refund & Returns Policy
- Cookie Policy
- Any other policies displayed on our website
If you do not agree with these Terms, please do not use our website or services.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, colors, sizes, and other information displayed on our website are accurate and up to date.
However, product colors may appear differently depending on your device or screen settings.
Product packaging, labeling, dimensions, materials, features, and other details may also vary where reasonably necessary, particularly when products are supplied or fulfilled by third-party partners.
We reserve the right to update, modify, suspend, or discontinue products or product availability at any time.
3. Orders
When you place an order through our website, you are submitting a request to purchase the selected products.
An order is not considered finally accepted until payment has been successfully authorized and the order has been confirmed by EVERA.
We reserve the right to refuse, cancel, limit, or review an order when reasonably necessary, including in circumstances involving:
- Suspected fraud or unauthorized activity
- Payment problems
- Incorrect pricing or product information
- Product availability issues
- Shipping restrictions
- Incorrect customer information
- Legal or regulatory requirements
- Operational or technical problems
If we cancel an order after payment has been successfully received, we will arrange an appropriate refund in accordance with our Refund & Returns Policy and applicable law.
Customers are responsible for providing accurate and complete billing, contact, and shipping information.
4. Prices, Currency, Taxes and Payments
Prices displayed on our website may vary depending on currency, destination, promotions, product availability, and other applicable factors.
The final price payable by the customer will be displayed during the checkout process before the order is submitted.
Payments may be processed through secure third-party payment providers.
Depending on the customer's location and applicable laws, additional charges may apply, including:
- Taxes
- Customs duties
- Import fees
- Local charges
- Other government-imposed fees
Where applicable, customers may be responsible for charges imposed by customs authorities or local governments.
5. Shipping and Delivery
We ship products to customers in various countries and may use third-party fulfillment partners, suppliers, shipping carriers, and logistics providers.
Delivery estimates displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by:
- Customs processing
- Carrier delays
- Weather conditions
- Incorrect shipping information
- Public holidays
- Strikes
- Local restrictions
- High shipping volumes
- Supplier or fulfillment delays
- Events outside our reasonable control
Customers are responsible for ensuring that the shipping information provided at checkout is correct.
For additional information regarding delivery, please refer to our Shipping Policy.
6. Returns, Refunds and Cancellations
Returns, refunds, replacements, and order cancellations are handled according to our Refund & Returns Policy.
Nothing in these Terms is intended to limit or exclude any mandatory consumer rights that apply to customers under the laws of their country or region.
Where applicable law provides consumers with rights that differ from our store policies, those mandatory rights will continue to apply.
7. Customer Responsibilities
When using EVERA, customers agree to:
- Provide accurate and complete information
- Use the website lawfully
- Use payment methods that they are authorized to use
- Review product descriptions and specifications before purchasing
- Provide accurate delivery information
- Comply with applicable local laws and regulations
- Not attempt to interfere with or compromise the security of the website
- Not use the website for fraudulent, unlawful, or abusive purposes
8. Intellectual Property
The EVERA name, logo, branding, website design, graphics, text, product descriptions, photographs, videos, and other original content available on our website are owned by EVERA or used under appropriate authorization or license.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.
Third-party trademarks and product names remain the property of their respective owners.
9. Third-Party Services
EVERA may rely on third-party services to operate the store and provide our services.
These may include:
- Payment providers
- E-commerce platforms
- Shipping and logistics providers
- Fulfillment partners
- Product suppliers
- Analytics providers
- Advertising platforms
- Fraud prevention services
- Customer support services
- Hosting and technology providers
Third-party services may have their own terms of service and privacy policies.
We are not responsible for the independent terms, policies, or practices of third-party providers.
10. Website Errors and Updates
We make reasonable efforts to maintain accurate information on our website.
However, errors, inaccuracies, omissions, technical issues, or outdated information may occasionally occur.
We reserve the right to correct errors, update information, modify product details, or make other changes to the website at any time, including after an order has been submitted, where permitted by applicable law.
If an error materially affects an order, we may contact the customer to discuss an appropriate resolution.
11. Website Availability
We do not guarantee that our website will always be available, uninterrupted, or free from errors.
Access may occasionally be suspended or restricted due to maintenance, technical problems, security issues, updates, or circumstances beyond our reasonable control.
12. Limitation of Liability
To the fullest extent permitted by applicable law, EVERA will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
This may include losses resulting from circumstances outside our reasonable control, such as third-party carrier delays, customs processing, technical interruptions, or third-party service failures.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.
13. Governing Law and Consumer Rights
These Terms are intended to be interpreted in accordance with applicable laws.
Because EVERA serves customers internationally, mandatory consumer protection and other legal rights applicable in the customer's country or region may apply.
Nothing in these Terms is intended to remove or restrict rights that consumers are legally entitled to under applicable law.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website, or legal requirements.
The updated version will be published on this page together with a revised "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
15. Contact Us
If you have questions about these Terms of Service, your order, or our services, please contact us:
EVERA
Email: contact.evera@gmail.com
Country of operation: Brazil